A new client of mine recently emailed this to me: “I have so much to learn here. I have to say, I’ve dealt with a handful of mortgage lenders in my lifetime and I’ve never had one actually address my financial concerns outside of the mortgage itself. I can’t thank you enough for taking my concerns seriously and being patient with my learning curve on all of this! I’m really glad we found you, Dirk!”
Ever heard this phrase? You don’t know what you don’t know. Working with a true mortgage professional can make a world of difference in your home financing experience. Most borrowers, regardless of whether they were first-time buyers or not, reported using loan consultants as their main source of information. A report by the Consumer Financial Protection Bureau found that 70 percent of surveyed homebuyers said they relied on their mortgage lender “a lot.”
The report also noted this finding in particular, “underscores the important role that lenders and brokers play in helping determine the type of mortgage the consumer chooses.”
At Planet Home Lending of Boulder, we strive to provide a boutique lending experience to every client we serve. As loan consultants, our goal is to share our expertise and provide guidance, so borrowers have the facts and support to make the best decision possible.
Here are five ways we work to ensure a high-quality lending experience for every client we serve.
Customizing Our Approach to Meet Your Goals
No two borrowers are alike, and what works for one person may not necessarily work for another. There is no one-size-fits-all approach to taking out a home loan. Our loan team is dedicated to respecting these individual circumstances and adjusting our approach to fit each client we serve. Some examples of what we keep in mind for each client include whether they’re self-employed, where their down payment is coming from, and how much help they need with their credit score—if they need any help at all, that is. Some situations can be difficult to anticipate, such as low property appraisals or unexpected bank activity. Even when an issue seems unlikely, we are constantly assessing our clients’ situations so we have a plan or recommendation on hand.
Consulting One-on-One to Provide Context on All Possible Options
You may have several loan programs to choose from while financing or refinancing a home. On the surface, it would seem the lowest payment or the lowest interest rate would always be the best choice—but this isn’t always the case. There are many layers to financing a home, and it’s important to work with a lender who not only understands each of those layers but can explain which ones affect your situation and why.
Providing Guidance to Help You Make Informed Decisions
Several variables can impact interest rates and loan options for an individual borrower. This extends well beyond personal finances; it can be influenced by economic trends ranging from local to international levels. While we love meeting clients who are already dialed into these trends, we also recognize we can’t expect borrowers to have the time or resources to research every factor impacting their loan options or home buying eligibility. Instead, we find opportunities to leverage the knowledge we have and help buyers make informed decisions, even if it means they need to extend their timeframe or reevaluate their goals. For us, our clients’ objectives must be recognized and prioritized, with appropriate guidance to accommodate broader market conditions.
Ensuring Consistent Communication to Support Individual Needs
A 2019 report by the Consumer Financial Protection Bureau found that one common complaint among mortgage borrowers was that their lender was unresponsive to requests. “Consumers described the communications they received from their servicer about loan assistance as confusing,” according to the report. “These consumers reported being uncertain on the requirements to continue the assistance process.”
When you work with us, you always know exactly who to contact with questions at every stage of your loan. This is a benefit of working one-on-one with a loan consultant who knows the ins and outs of your situation—your emails and calls are always directed to your loan team, rather than a customer service representative who may or may not understand all the nuances of your situation.
Keeping You Informed of Opportunities to Save Money and Stay on Track
We understand when you take out a home loan, you’re committing to a long-term investment. At Planet Home Lending of Boulder, we see this investment as mutual: We strive to build long-term partnerships with every client we serve. One of the ways we support this is through our commitment to being proactive about your home loan; we are regularly looking for opportunities to help you meet your goals, even after closing. After spending several weeks, months, or even years getting to know the ins and outs of our clients’ home financing goals, as well as their specific financial situation, we assess shifting conditions and try to present new options that help people stay on track to meet their goals. We aim to build a long-lasting relationship with each client and provide ongoing guidance to support to help them stay on track.
When deciding on a loan consultant, it’s important to look for an expert you can trust at every step of the process. You should be just as picky about choosing your mortgage consultant as you are about choosing your home.